The following conditions apply to late-showings:
- If customers are running late, they must notify U Escape Room via phone call (08 6165 7212).
- If customers commence their escape room no later than 15-minutes than their scheduled booking time, no time or financial penalty shall apply.
- If customers commence their escape room 15-minutes or later than scheduled booking, a time penalty will apply at the discretion of the staff member on duty.
- If customers are 30-minutes or more late to their scheduled booking, their session will be cancelled with no reimbursement.
The following conditions apply to cancellations:
- Refunds are only available in the case where cancellations are made 48-hours or more prior to the scheduled booking.
- In instances where 48-hours notice is not provided, the customer will be charged their deposit fee.
For inquiries regarding our cancellation policy, please email firstname.lastname@example.org or call 08 6156 7212.